Refund Policy
Refund Policy
At SEVICH, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Money-Back Guarantee
You may request a return within 30 days of receiving your order.
To be eligible for a refund, the item must:
- Be returned within 30 days of delivery.
- Be in its original packaging.
- Include proof of purchase.
For hygiene reasons, products that have been heavily used, intentionally damaged, or altered may not be eligible for a refund unless they are defective or arrived damaged.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and provide an appropriate solution as quickly as possible.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please note that your bank or payment provider may take several business days to process the refund.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs where applicable.
For all other approved returns, customers are responsible for the return shipping costs unless otherwise required by law.
Order Cancellations
Orders may be cancelled only before they have been processed for shipment.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return in accordance with this Refund Policy.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: shopsevich@gmail.com